The Order Process

Step 1: Discuss your desired design and text with one of our consultants. If you are not sure, we can help you decide by phone, email or in person. Some cemeteries and graveyards have restrictions on the size and materials they allow, so we can double-check before proceeding.

Step 2: When you are completely satisfied with your chosen memorial and inscription, we confirm the price and ask for a 10% deposit. If you prefer, you can pay by debit or credit card, bank transfer or cheque.

Step 3: we then create a computer drawing of the memorial, which is uploaded to our website where you can view, amend, or request any changes. This can also be done online, or by email/post if you prefer. Once you have approved the design, we are able to move on to step 4.

Step 4: A paper application form is filled out detailing the stone shape, colour, size, and wording. which is sent by us to the cemetery or church office for approval. Along with a cheque for the appropriate fees for the memorial permit. We do all this on your behalf.

Step 5: Once the permit is obtained, we then place an order for the stone materials from one of our suppliers around the world.
At this stage we request 70% of the memorial costs to be paid.
Sometimes if it is a stock item it can be delivered to us in as little as 2 weeks, or if it is from our own stock we can go straight on to the next stage.

Step 6: the memoral is prepared, we ensure the memorial is cut, polished, inscribed, and drilled for fixing as quickly as we can to keep waiting times to a minimum.

Step 7: The memorial is then taken to the grave by our licenced and insured fixing team, and erected using traditional methods which comply with British Standard BS8415 and the NAMM code of working practice

Step 8:
We request the final balance to be paid on completion of the memorial.